frequently asked questions

Answers to our most commonly asked questions are provided below, but please don’t hesitate to reach out to the Alexa Lily team at alexalily@email.com if you don’t find what you’re looking for.

FAQ

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You most certainly can!! We are more than happy to send your package to your friend  - just ensure their correct delivery details are used at check out. We do not include any invoices in our parcels.

Once you have paid for your order, it will be dispatched after 1-2 working days. Once with our courier, you should receive your package anywhere between 2-5 working days. This all depends on where we are sending your package to of course. 

Please note that this timing may change due to a high volume of orders during product launches, or during the holiday season. However, we always do our best to get everything to you as quickly as possible!